Job Vacancies
ASSB currently has the following job openings:
If you are interested, you may submit your job application as below.
Customer Support Executive II (Contract Based)
Status: Contract Based
Team/Role: Customer Support
Requirement:
- Minimum Degree in Business Studies or equivalent
- Minimum 4 years of working experience in administration field
- Customer orientation, dynamic, self motivation and planning skills
- Possess good interpersonal, communication and time management skills
- Strong analytical and problem solving skills
- Systematic and organized and a good team player
- Able to work independently and with a high degree of confidentiality
- Proficiency in Microsoft Word, Excel & PowerPoint is essential
- Excellent communication both verbal and written in English and Bahasa Melayu
Responsibilities:
- Key account for assigned customers
- Manage customers’ account
- Handling all correspondence with customers
- Investigating and solving customers' problems
- Monitoring Turn Around Time (TAT) and On Time Delivery (OTD)
- In case of emergency to escalate important issue to management
- Maintaining customer visit report
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Knowledge in set management including scrap replacement and gap management
- Responsible for sending weekly report and inspection report to customer
- Assisting in logistic and forwarding issue on airfoil parts
- Preparing statistic data on TAT performance, OTD, Customer Complaints etc
- Comply and support Environmental Health & Safety policies, Company rules and regulations at all times
- And any other tasks assigned
Product Engineer
Status: Full Time
Team/Role: Product Engineering and Support
Requirement:
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Degree in Mechanical or Manufacturing Engineering or Aerospace Engineering or its equivalent
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Minimum 1 year of MRO experience in an aviation environment is an advantage
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Able to read technical materials, develop analysis and make recommendations
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Familiarity with processes such as TIG Welding, Plasma Spray, Heat Treatment, Machining, Shot Peening, Welding Technology or Diffusion bonding/coating, Non-Destructive Test: RT (Digital Radiography) or Penetrant Testing (PT) or Ultrasonic Testing (UT)
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Basic knowledge and understanding of Geometric Dimensioning and Tolerance (GD&T) and Measurement System Analysis (MSA) methodology
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Knowledge of lean manufacturing, quality management and continuous improvement
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Initiative, analytical and able to mange multiple tasks
Responsibilities:
- Responsible for engineering aspects of any related repair component within the product portfolio and support to New Product Introduction (NPI) programs
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Update and implement repair scopes into ASSB existing repair capability
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Prepare written instructions and procedures for the individual repairs and publish for production use
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Develop and compile repair documentation according to approved engineering data
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Optimize existing repair procedures to improve in-process rejection and rework
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Evaluate and to update applicable changes from revised OEM Manual and to incorporate it into the internal ASSB work instructions e.g. Process Instructions, Special Instructions, etc
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Conduct and oversee First Article Inspections (FAI)
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Support production in investigating customer complaints to identify the root causes and implement effective corrective actions
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Provide technical support to production in resolving repair related issues particularly duing FAI, NPI phases and ramp-up periods
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Communicate with OEM on all engineering topics, vendors with regards to any engineering task or component repair, shareholders and respective Engineers
Quality Assurance Executive (Product Quality)
Status: Full Time
Team/Role: QA Department
Requirement:
- Minimum Degree or equivalent in aviation related field
- Minimum 3 years working experience in similar or other industries
- Experience with Part 145 Maintenance Organization Regulatory Requirement is preferred
- Familiar with ISO 9001 or AS9110 quality management system
- Preferably attended internal quality audit course and/or lead auditor course is an added advantage
- Knowledge of Quality Tools such as Measurement System Analysis (MSA), Process Failure Mode and Effects Analysis (PFMEA) and Statistical Process Control (SPC) is an added advantage
- Good technical report writing skills
- Good problem solving and decision making skills
- Good interpersonal skills and able to work cohesively with other stakeholders
Responsibilities:
Main Responsibilities
- Responsible for Quality System/Technical Documentation Control/Product Quality related tasks
- Quality System related tasks consist of Internal Audit Compliance, Safety Management System, Maintenance of Documentation & Procedure, Company Authorization, Aviation Authority Regulatory Compliance & Customers Liaison and Vendor Management
- Technical Documentation related tasks include Administration Control of OEM Data & Access, Airworthiness Directive Updates, Quality Records (Regulatory/Company), Control of Standards and Control of Technical Publications (VRS, TO, Others)
- Product oriented related tasks includes Customer Complaint Management, Technical Investigation, Inspection oversight (Certifying Staff and Inspectors) (including Certifying Staff/Inspector Technical Training Requirements) and Implementation of Product Quality Requirements
- Performs Quality Assurance duties and functions of quality system/technical documentation control/product quality as outlined in sections below
- Perform any task as required by Quality Assurance Manager or any other person designated by him or her
- Comply and support Environmental Health & Safety policies, rules and regulations at all times
Specific Functions
Technical Documentation Control
- Maintain an effective and efficient administrative system for the control of documents and maintenance records
- Notify QAM, EM and engineers of receipt of new documents and revision of OEM Manuals (raise evaluation form)
- Upkeep and maintenance of Quality System Manual and Procedure
- Liaise closely with Line Controllers for the timely transfer of Routing Cards and ARCs to the Document Control Center
Product Quality (PQ)
- Provide quality oversight on Certifying Staff and Inspection related activities
- Assist in Maintenance Data (PI, EI, SI, TWI and Routers) review
- Perform audit, spot check and report non-compliances and deviations
- Monitor completion of SNCs/ investigation reports and provides follow-up check to monitor compliance with recommended remedial action
- Generate/ evaluate root cause analysis, corrective/ preventive actions
- Identify opportunities for quality system and quality process improvements to improve the quality of the end-product
- Evaluate and validate process validation protocols (such as FAI, NPI, Deviation Management, MMI, PCN, etc), reports, and results prepared by engineers to ensure compliance with quality standards and regulatory requirements
- Provide Expert Guidance: Act as a key resource in identifying gaps or inconsistencies in validation processes and recommend improvements to enhance quality outcomes
- Evaluate MSA studies conducted by engineering teams to ensure measurement systems are accurate, precise, and capable of supporting quality objectives
- Prepare monthly, weekly as well as technical investigation reports
Aero Apprentice (Lab)
Status:
Team/Role:
Requirement:
- Minimum Sijil Pelajaran Malaysia (SPM) or equivalent
- Experience working in an aviation Maintenance Repair Overhaul (Laboratory) is an added advantage
- Good communication skills, both verbal and written in English and Bahasa Melayu
- Good computer skills, especially with Microsoft Office i.e. Word, Excel, PowerPoint, etc
- Fresh graduates are encouraged to apply
Responsibilities:
- Undergo apprenticeship in Metallurgical Testing under the guidance and supervision of an approval holder, including:
- Preparing test samples or specimens for analysis using grinding, mounting and polishing methods
- Performing chemical analysis and preparing etchant solutions
- Conducting metallurgical analysis to evaluate microstructure of samples
- Carrying out the mechanical test i.e. hardness, tensile strength bond and erosion tests
- Maintain workplace cleanliness in accordance with 5S standard
- Carry out routine tasks with consistency and adherence to established procedures
- Ensure accuracy in measurements, sample labeling or data recording to avoid significant errors in results
- Demonstrates a high level of ethics and integrity, by avoiding shortcuts and communicating any issues transparently
- Comply and support Environmental Health & Safety policies, rules and regulations
Section Manager - Product Engineering
Status: Full Time
Team/Role: Engineering
Requirement:
- Minimum Degree in Aerospace, Mechanical or related Engineering field (Master's or professional certification is an advantage)
- Minimum 7 years of working experience in MRO or OEM environment
- Minimum 3 years in a technical leadership, supervisory or section management role
- Six Sigma or Lean manufacturing certification is an advantage
- Strong knowledge of OEM documentation and regulatory standards under CAAM, FAA and EASA Part 145 standards
- Familiar with engine OEMs such as General Electric, SAFRAN, Pratt & Whitney or Rolls-Royce
- Experience in airfoil component repair, substantiation, qualification and process improvement activities
- Strong understanding of airfoil technologies, metallurgy and material behavior
- Skilled in repair development, project management and technical problem solving
- Proficient in engineering software such as CAD or SolidWorks
- Strong leadership, communication and analytical skills
Responsibilities:
- Lead the Product Engineering team in developing and managing repair schemes for airfoil components across various engine platforms (e.g. CFM56, V2500, CF6-80, TRENT series)
- Act as the technical authority for inspection and repair processes such as welding, machining, heat treatment and coating applications (HVOF, Plasma Spray, etc.)
- Oversee the entire repair lifecycle—from development and approval to implementation and continuous improvement
- Ensure all engineering documentation complies with OEM, regulatory and customer requirements
- Work closely with Quality, Production and Value Stream teams to resolve shop-floor technical issues and implement corrective actions
- Liaise with OEMs, customers, and regulatory bodies (CAAM, FAA, EASA) to maintain compliance and support external repair approvals
- Drive cost reduction, yield improvement, and process optimization initiatives.
- Mentor and develop engineers to strengthen technical expertise and leadership capability
- Comply and support Environmental Health & Safety policies, rules and regulations at all times