• Key account for assigned customers
• Manage customers’ account
• Handling all correspondence with customers
• Investigating and solving customers' problems
• Monitoring Turn Around Time (TAT) and On Time Delivery (OTD)
• In case of emergency to escalate important issue to management
• Maintaining customer visit report
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Knowledge in set management including scrap replacement and gap management
• Responsible for sending weekly report and inspection report to customer
• Assisting in logistic and forwarding issue on airfoil parts
• Preparing statistic data on TAT performance, OTD, Customer Complaints etc
• Comply and support Environmental Health & Safety policies, Company rules and regulations at all times
• And any other tasks assigned

• Responsible for process engineering aspects of any related repair component within the product portfolio and support to New Product Introduction (NPI) programs
• Introduce and implement new repair processes into the production lines 
• Create and support Technical Work Instruction (TWI) and other related technical documents
• Perform and supervise commissioning and acceptance of equipment and machinery 
• Develop detailed process procedures and/or compile the documentation for the individual repair process and efficiently implement the processes
• Optimize existing repair procedures to improve in-process rejection and rework
• Support, perform (if required) and supervise First Article Inspections (FAI) activities
• Evaluate and to update applicable changes from revised Original Engine Manufacturer (OEM) Manual and to incorporate it into internal work instruction e.g. Process Instructions, etc
• Support Production in improving the effectiveness of production lines with regards to processes in identifying the root cause and provide its solutions to the problems
• Liaise with Maintenance and Product Engineering team to develop and modify tools as and when necessary to improve a specific process
• Carry out a continuous improvement to the effectiveness of processes with regards to consumable materials
• Communicate with OEM on all engineering topics, vendors with regards to any engineering task or component repair, shareholders and respective Engineers

Main Responsibilities

• Responsible for Quality System/Technical Documentation Control/Product Quality related tasks.
• Quality System related tasks consist of Internal Audit Compliance, Safety Management System, Maintenance of Documentation & Procedure, Company Authorization, Aviation Authority Regulatory Compliance & Customers Liaison and Vendor Management
• Technical Documentation related tasks include Administration Control of OEM Data & Access, Airworthiness Directive Updates, Quality Records (Regulatory/Company), Control of Standards and Control of Technical Publications (VRS, TO, Others)
• Product oriented related tasks includes Customer Complaint Management, Technical Investigation, Inspection oversight (Certifying Staff and Inspectors) (including Certifying Staff/Inspector Technical Training Requirements) and Implementation of Product Quality Requirements

 General Functions

• Performs Quality Assurance duties and functions of quality system/technical documentation control/product quality as outlined in sections below.
• Perform any task as required by Quality Assurance Manager or any other person designated by him or her
• Comply and support Environmental Health & Safety policies, rules and regulations at all times

Specific Functions

Quality Management Systems (QMS)

• Perform quality oversight per planned and ad-hoc internal audit, spot check and report non­compliances and deviations
• Assist QA Section Manager to coordinate and perform audit activities per regulatory authorities and ASSB’s customer requirement
• Assist Section Manager to maintain Company Quality System and ensure all maintenance approvals held by ASSB is valid at all time
• Monitor the completion of CARs and provides follow-up check to monitor compliance with recommended remedial action
• Generate/ evaluate root cause analysis, corrective/ preventive actions
• Ensure Company’s MPM, QAR and Forms Manual are updated as per requirement
• Quality monitoring and performing on-site audit to supplier and sub-contractor
• Conduct Company Authorization Examinations and regulatory trainings to employees
• Assist Product Quality as of when necessary
• Prepare monthly, weekly as well as technical investigation reports

Technical Documentation Control

• Maintain an effective and efficient administrative system for the control of documents and maintenance records
• Notify QAM, EM and engineers of receipt of new documents and revision of OEM Manuals (raise evaluation form)
• Upkeep and maintenance of Quality System Manual and Procedure
• Liaise closely with Line Controllers for the timely transfer of Routing Cards and ARCs to the Document Control Center

Main Responsibilities

• Responsible for Quality System/Technical Documentation Control/Product Quality related tasks
• Quality System related tasks consist of Internal Audit Compliance, Safety Management System, Maintenance of Documentation & Procedure, Company Authorization, Aviation Authority Regulatory Compliance & Customers Liaison and Vendor Management
• Technical Documentation related tasks include Administration Control of OEM Data & Access, Airworthiness Directive Updates, Quality Records (Regulatory/Company), Control of Standards and Control of Technical Publications (VRS, TO, Others)
• Product oriented related tasks includes Customer Complaint Management, Technical Investigation, Inspection oversight (Certifying Staff and Inspectors) (including Certifying Staff/Inspector Technical Training Requirements) and Implementation of Product Quality Requirements
• Performs Quality Assurance duties and functions of quality system/technical documentation control/product quality as outlined in sections below
• Perform any task as required by Quality Assurance Manager or any other person designated by him or her
• Comply and support Environmental Health & Safety policies, rules and regulations at all times

Specific Functions

Technical Documentation Control

• Maintain an effective and efficient administrative system for the control of documents and maintenance records
• Notify QAM, EM and engineers of receipt of new documents and revision of OEM Manuals (raise evaluation form)
• Upkeep and maintenance of Quality System Manual and Procedure
• Liaise closely with Line Controllers for the timely transfer of Routing Cards and ARCs to the Document Control Center

Product Quality (PQ)

• Provide quality oversight on Certifying Staff and Inspection related activities
• Assist in Maintenance Data (PI, EI, SI, TWI and Routers) review
• Perform audit, spot check and report non-compliances and deviations
• Monitor completion of SNCs/ investigation reports and provides follow-up check to monitor compliance with recommended remedial action
• Generate/ evaluate root cause analysis, corrective/ preventive actions
• Identify opportunities for quality system and quality process improvements to improve the quality of the end-product
• Evaluate and validate process validation protocols (such as FAI, NPI, Deviation Management, MMI, PCN, etc), reports, and results prepared by engineers to ensure compliance with quality standards and regulatory requirements
• Provide Expert Guidance: Act as a key resource in identifying gaps or inconsistencies in validation processes and recommend improvements to enhance quality outcomes
• Evaluate MSA studies conducted by engineering teams to ensure measurement systems are accurate, precise, and capable of supporting quality objectives
• Prepare monthly, weekly as well as technical investigation reports

• Undergo apprenticeship in Metallurgical Testing under the guidance and supervision of an approval holder, including:
  • Preparing test samples or specimens for analysis using grinding, mounting and polishing methods
  • Performing chemical analysis and preparing etchant solutions
  • Conducting metallurgical analysis to evaluate microstructure of samples
  • Carrying out the mechanical test i.e. hardness, tensile strength bond and erosion tests
• Maintain workplace cleanliness in accordance with 5S standard
• Carry out routine tasks with consistency and adherence to established procedures
• Ensure accuracy in measurements, sample labeling or data recording to avoid significant errors in results
• Demonstrates a high level of ethics and integrity, by avoiding shortcuts and communicating any issues transparently
• Comply and support Environmental Health & Safety policies, rules and regulations

• Lead and manage all aspects of production operations within the section, ensuring efficiency and compliance
• Take full accountability for the section’s operational performance, including process effectiveness, risk management, and internal/external customer satisfaction
• Provide both managerial leadership and technical expertise; actively engage in problem-solving, resource management, and waste reduction
• Apply strong analytical skills to evaluate data, interpret procedures and tests, and develop effective solutions
• Oversee and deliver complex improvement projects that drive operational excellence
• Ensure accurate and timely submission of all production-related reports
• Assess employee skills and competencies; develop training plans and career progression strategies to enhance team capability
• Guarantee full compliance with regulatory authority requirements and customer specifications
• Carry out any additional responsibilities as assigned

• Lead the Product Engineering team in developing and managing repair schemes for airfoil components across various engine platforms (e.g. CFM56, V2500, CF6-80, TRENT series)
• Act as the technical authority for inspection and repair processes such as welding, machining, heat treatment and coating applications (HVOF, Plasma Spray, etc.)
• Oversee the entire repair lifecycle—from development and approval to implementation and continuous improvement
• Ensure all engineering documentation complies with OEM, regulatory and customer requirements
• Work closely with Quality, Production and Value Stream teams to resolve shop-floor technical issues and implement corrective actions
• Liaise with OEMs, customers, and regulatory bodies (CAAM, FAA, EASA) to maintain compliance and support external repair approvals
• Drive cost reduction, yield improvement, and process optimization initiatives.
• Mentor and develop engineers to strengthen technical expertise and leadership capability
• Comply and support Environmental Health & Safety policies, rules and regulations at all times

Inspection

• Perform visual and diemnsional inspections:
  • Inspect pre-repaired component and determine the repair process in accordance with technical requirement (visual and dimension), customer request and etc
  • Inspect post-repaired component in accordance with technical requirements
  • Comply to established standards and specifications in routine tasks
  • Qualify as certifying staff to produce “Airworthiness Review Certificate (ARC)” (if required after fulfilling the authority’s requirement for Certifying Staff)

Chemical and Mechanical Cleaning:

• Perform chemical and mechanical cleaning process to remove surface contaminants, impurities and heavy dirt

Project Support

• Participate in all process mapping sessions (As-Is and To-Be) conducted by both the internal process mapping team and vendor, ensuring awareness and understanding of the processes mapped. Contribute by providing input and feedback based on knowledge and experience to support the accuracy and practicality of the documented processes.
• Coordinate workshops, training, and testing activities across departments.
• Maintain project documentation, issue logs, and follow up on pending tasks.
• Prepare reports, user guides, and training materials for review
• Support data preparation, validation, and migration activities.

ERP Subject Matter Expert (SME) Role

• Develop in-depth knowledge of ERP system functionalities and modules relevant to ASSB.
• Act as a first-line subject matter support for Key Users once the system goes live, providing guidance and solutions when they encounter challenges, and escalating unresolved issues to the ERP Business Project Lead or vendor as needed.
• Assist in conducting training sessions and refreshers for Key Users.
• Help troubleshoot issues raised by Key Users, document resolutions, and ensure knowledge is shared back to the wider team.
• Work with departments to identify improvement opportunities in processes and ERP usage.

Change Management & User Adoption

• Support communication of ERP changes and ensure staff are aware of new processes.
• Encourage Key Users to champion ERP adoption by providing them with the necessary support and guidance.
• Collect feedback from Key Users to improve training and system usage post-implementation.

Continuous Improvement & Future Projects

• After go-live, serve as a functional reference point for ERP usage in daily operations.
• Participate in ongoing system enhancement projects, updates, or audits.
• Support other IT project management activities within the organization beyond ERP, including cross-departmental improvement initiatives, IT system implementations and support, or transformation projects as assigned.