• Key account for assigned customers
• Manage customers’ account
• Handling all correspondence with customers
• Investigating and solving customers' problems
• Monitoring Turn Around Time (TAT) and On Time Delivery (OTD)
• In case of emergency to escalate important issue to management
• Maintaining customer visit report
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Knowledge in set management including scrap replacement and gap management
• Responsible for sending weekly report and inspection report to customer
• Assisting in logistic and forwarding issue on airfoil parts
• Preparing statistic data on TAT performance, OTD, Customer Complaints etc
• Comply and support Environmental Health & Safety policies, Company rules and regulations at all times
• And any other tasks assigned

• Support the daily administration and operations of the laboratory in compliance with ISO/IEC 17025 Laboratory Management System, customer and regulatory requirements
• Maintain an up-to-date Measuring Tools and Equipment (MTE) master list
• Monitor MTE due dates, send notifications for calibration recalls and ensure timely surrender of MTE
• Manage the receipt and handover of MTE, ensuring the master list is updated
• Register new MTE and ensure all documentation and requirements are met before release for production use
• Prepare Purchase Requisitions, Request for Quotation and monitor Purchase Orders issued on time to vendor
• Coordinate MTE deliveries/shipments with external vendors and ensure MTE are in good condition before sending out and upon receiving from vendor
• Coordinate on-site calibration with external vendor and manage arrangement with end user to ensure no production stoppages
• Send calibration report promptly for approval and update result in the master list
• Assist in internal calibration MTE registration and ensure it is in good working condition to proceed for calibration
• Support in internal and external audit activities and tooling engineering improvement projects
• Participate in-house calibration activities and measurement uncertainty calculations, as required
• Maintain an organized filing system for all documentation to ensure easy retrievable
• Always ensure cleanliness and neatness in compliance with 5S standards.
• Comply and support Environmental Health & Safety policies, rules and regulations at all times
• Perform other tasks as assigned by the superior or any other person as designated

• Accounts Payable (AP)

  • Oversee the end-to-end AP process, ensuring accurate and timely invoice processing and payments.
  • Review, verify, and reconcile vendor invoices against purchase orders (PO), good receipt note (GRN) and contracts.
  • Manage payment cycles, ensuring adherence to company policies and cash flow requirements. Prepare payment schedules and prioritize payments based on due dates and cash flow availability.
  • Coordinate with internal teams and vendors to resolve discrepancies and disputes.
  • Maintain proper documentation for AP transactions in compliance with financial policies and audit requirements.

  Taxation & Compliance

  • Ensure timely and accurate filing of corporate tax, SST, withholding tax, and other statutory requirements.
  • Prepare monthly tax and deferred tax computation including tax schedules, CA, IBA and provision movements.
  • Monitor changes in tax regulations and implement necessary compliance measures.
  • Support tax audits by preparing necessary documents and liaising with tax authorities.
  • Assist in tax planning and optimization strategies to minimize tax exposure.

  Financial Reporting & Account Support

  • Assist in preparing financial statements related to Accounts Payable (AP) and tax.
  • Record expense-related journal vouchers (JVs), including prepaid expenses and accruals.
  • Perform monthly reconciliations of bank accounts and resolve discrepancies.
  • Generate reports and analysis on AP aging, tax liabilities, and financial risks.
  • Prepare and provide marketing and royalty reports as required.
  • Support external and internal audits by coordinating document requests and addressing inquiries.

• Ad Hoc Projects & Other Responsibilities

  • Identify, update, and implement improvements to accounting and internal control procedures to enhance efficiency, accuracy, and compliance.
  • Participate in finance-related projects and system enhancements to streamline processes.
  • Ensure adherence to Environmental Health & Safety (EHS) policies and regulations.
  • Perform any other duties and responsibilities as assigned.

• Apprenticeship in maintenance, repair and overhaul (MRO) processes for aerospace components ie. airfoil blades and vanes under the guidance and supervision of an approval holder
• Carry out routine tasks that involve consistent processes and adherence to standard procedure
• Comply and support Environmental Health & Safety policies, rules and regulations

 Logistics – Incoming & Outgoing

• Perform visual inspection to identify airfoil is within in-house capability, verify the documentation and confirm the quantity of the airfoil
• Isolate and quarantine any rejected airfoil
• Perform final inspection on repaired airfoil and verify documentation prior deliver to client

Chemical and Mechanical Cleaning:  

• Perform chemical and mechanical cleaning process to remove surface contaminants, impurities and heavy dirt

Inspection:

• Perform visual and dimensional inspections:
  • Inspect pre-repaired component and determine the repair process in accordance with technical requirement (visual and dimension), customer request and etc
  • Inspect post-repaired component in accordance with technical requirement
  • Comply to established standards and specifications in routine tasks
  • Qualify as certifying staff to produce “Airworthiness Review Certificate (ARC)”

Non-Destructive Test (NDT)

• Perform non-destructive testing on airfoil parts to evaluate defects or discontinuities as per respective  NDT method requirement
• NDT methods selection lists:
  • Penetrant testing
  • Eddy current testing
  • Radiaography testing and
  • Ultrasonic testing

Welder

• Perform TIG welding to restore the airfoil length using Nickel and/or Titanium alloys material

Grinding

• Perform grinding operation before and after the welding process, ensuring surfaces are smooth, within tolerance limits, and meet required specifications

Machining

• Perform repair processes using various machining equipment including shot peening, blasting, thermal spray, coating, milling, auto welding and etc

Heat Treatment

• Execute heat treatment process to stress relief airfoil after the welding and coating process

• Develop, implement and maintain a measurement governance framework for new measurement system introduction
• Establish transparency and control system for all measurement processes in Production
• Develop and maintain a procedure or standard work that should detail the architecture of the measurement framework and desired future state requirements
• Perform market survey and benchmarking of best-in-class and state-of-the-art measurement technology for implementation in ASSB
• Partner other support functions (e.g. Continuous Improvement, SPC, PFMEA) to mistake proof and enhance the stability of measurement processes
• Lead in the evaluation of measurement requests and implement systems/ equipment/ tool in accordance with Engine Manual or Standard Practice Manual
• Conduct feasibility study on new measurement systems / equipment / tool for introduction in Production
• Project Manage and/or provide oversight for all new measurement systems / equipment / tool introduction in Production
• Lead and coordinate all major measurement system introduction in ASSB
• Comply and support Environmental Health & Safety policies, rules and regulations at all times
• Perform other tasks as assigned by the superior or any other person as designated

 Recruitment

Project Identification & Planning:

• Identify opportunities for new HR projects that support organizational goals, employee engagement, and operational efficiency.
• Design project plans, timelines, and objectives, ensuring alignment with overall HR strategy and business needs.

Project Implementation:

• Lead and coordinate the execution of HR projects, collaborating with key stakeholders across the organization.
• Oversee the full project lifecycle, from conceptualization to execution, ensuring deadlines, budgets, and quality standards are met.

Monitoring & Reporting:

• Develop and implement systems for tracking the progress of HR projects.
• Regularly monitor project outcomes, identify potential challenges, and propose solutions for mitigating risks.
• Provide timely reports to senior leadership regarding project status, achievements, and areas requiring attention.

Evaluation & Improvement:

• Continuously assess the effectiveness of implemented HR projects, gather feedback, and suggest improvements.
• Utilize data-driven insights to evaluate project impact on organizational performance and employee satisfaction.

Stakeholder Engagement:

• Act as the main point of contact for project stakeholders, providing updates, clarifications, and ensuring smooth communication.
• Foster strong relationships with cross-functional teams to ensure successful collaboration and execution of HR projects.

Innovation & Best Practices:

• Stay informed on industry trends, emerging HR technologies, and best practices to incorporate into future projects.
• Encourage creativity and innovation within the HR team to enhance the effectiveness and impact of HR initiatives.