• Key account for assigned customers
• Manage customers’ account
• Handling all correspondence with customers
• Investigating and solving customers' problems
• Monitoring Turn Around Time (TAT) and On Time Delivery (OTD)
• In case of emergency to escalate important issue to management
• Maintaining customer visit report
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Knowledge in set management including scrap replacement and gap management
• Responsible for sending weekly report and inspection report to customer
• Assisting in logistic and forwarding issue on airfoil parts
• Preparing statistic data on TAT performance, OTD, Customer Complaints etc
• Comply and support Environmental Health & Safety policies, Company rules and regulations at all times
• And any other tasks assigned

• Responsible for engineering aspects of any related repair component within the product portfolio and support to New Product Introduction (NPI) programs
• Update and implement repair scopes into ASSB existing repair capability
• Prepare written instructions and procedures for the individual repairs and publish for production use
• Develop and compile repair documentation according to approved engineering data
• Optimize existing repair procedures to improve in-process rejection and rework
• Evaluate and to update applicable changes from revised OEM Manual and to incorporate it into the internal ASSB work instructions e.g. Process Instructions, Special Instructions, etc
• Conduct and oversee First Article Inspections (FAI)
• Support production in investigating customer complaints to identify the root causes and implement effective corrective actions
• Provide technical support to production in resolving repair related issues particularly duing FAI, NPI phases and ramp-up periods
• Communicate with OEM on all engineering topics, vendors with regards to any engineering task or component repair, shareholders and respective Engineers

• Lead tooling development for NPI projects and Engineering/Production request from design, fabrication to hand-over
• Establish tooling cost investment, investment justification and lead time planning
• Propose and develop tooling concepts to meet technical and operational requirements
• Design tooling, review and accept vendor tooling designs
• Manage tooling fabrication activities internally and with approved exyernal vendors
• Implement Design for Manufacturing (DFM) principles in tooling design
• Utilize CMM, 3D scanning and rapid prototyping for measurement, verification, reverse enginering and validation purposes
• Perform and supervise MSA and FAI as part of tooling acceptance
• Evaluate Special Servicing Equipment (SSE) prior to release for production used
• Maintain tooling drawing control procedures and documentation
• Streamline and optimize tooling related processes and procedures
• Act as “Subject Matter Expert” on tooling matters for Engineering and Production teams
• Comply and support Environmental Health & Safety policies, rules and regulations at all times

• Perform welding on aircraft parts (engine components) within the scope of authorized qualification coverage in accordance with approved manuals, welding procedures, specifications and quality standards
• Set up and operate welding equipment (e.g. TIG welding machine) and ensure proper handling of tools and materials
• Complete welding records and related documentation accurately and in a timely manner
• Comply and support Environmental Health & Safety policies, rules and regulations

• Perform Non-Destructive Testing (NDT) on aircraft parts (engine components) within the scope of authorized qualification coverage in accordance with approved manuals, procedures, specifications, and quality standards
• Operate NDT equipment (e.g., PT, MT, UT or other applicable methods) and ensure proper handling of tools and test materials
• Interpret and evaluate test results to identify defects or discontinuities in accordance with acceptance criteria
• Complete NDT reports and related documentation accurately and in a timely manner 
• Comply and support Enviremntmenal Health & Safety policies, rules and regulations

• Operate machining equipment (e.g. CNC Milling) on aircraft parts (engine components) within the scope of authorized qualification coverage in accordance with approved manuals and procedures. specifications
• Ensure machined parts meet required dimentions, tolerances and quality standards
• Use precision measuring instruments (e.g. vernier caliper) to verify dimensions
• Comply and support Environmental Health & Safety policies, rules and regulations

• Perform visual inspection on aircraft parts (engine components) within the scope of authorized qualification coverage in accordance with the approved manuals, specifications and quality standards
• Use basic inspection tools eg. vernier caliper and measuring instruments
• Complete inspection records and documentation accurately and timely 
• Interpret and apply manuals, Technical Work Instructions (TWI), Process Instructions (PI) and repair process limits accurately
• Comply and support Environmental Health & Safety policies, rules and regulations

• Responsible for process engineering aspects of any related repair component within the product portfolio and support to New Product Introduction (NPI) programs
• Introduce and implement new repair processes into the production lines 
• Create and support Technical Work Instruction (TWI) and other related technical documents
• Perform and supervise commissioning and acceptance of equipment and machinery 
• Develop detailed process procedures and/or compile the documentation for the individual repair process and efficiently implement the processes
• Optimize existing repair procedures to improve in-process rejection and rework
• Support, perform (if required) and supervise First Article Inspections (FAI) activities
• Evaluate and to update applicable changes from revised Original Engine Manufacturer (OEM) Manual and to incorporate it into internal work instruction e.g. Process Instructions, etc
• Support Production in improving the effectiveness of production lines with regards to processes in identifying the root cause and provide its solutions to the problems
• Liaise with Maintenance and Product Engineering team to develop and modify tools as and when necessary to improve a specific process
• Carry out a continuous improvement to the effectiveness of processes with regards to consumable materials
• Communicate with OEM on all engineering topics, vendors with regards to any engineering task or component repair, shareholders and respective Engineers

Main Responsibilities

• Responsible for Quality System/Technical Documentation Control/Product Quality related tasks.
• Quality System related tasks consist of Internal Audit Compliance, Safety Management System, Maintenance of Documentation & Procedure, Company Authorization, Aviation Authority Regulatory Compliance & Customers Liaison and Vendor Management
• Technical Documentation related tasks include Administration Control of OEM Data & Access, Airworthiness Directive Updates, Quality Records (Regulatory/Company), Control of Standards and Control of Technical Publications (VRS, TO, Others)
• Product oriented related tasks includes Customer Complaint Management, Technical Investigation, Inspection oversight (Certifying Staff and Inspectors) (including Certifying Staff/Inspector Technical Training Requirements) and Implementation of Product Quality Requirements

 General Functions

• Performs Quality Assurance duties and functions of quality system/technical documentation control/product quality as outlined in sections below.
• Perform any task as required by Quality Assurance Manager or any other person designated by him or her
• Comply and support Environmental Health & Safety policies, rules and regulations at all times

Specific Functions

Quality Management Systems (QMS)

• Perform quality oversight per planned and ad-hoc internal audit, spot check and report non­compliances and deviations
• Assist QA Section Manager to coordinate and perform audit activities per regulatory authorities and ASSB’s customer requirement
• Assist Section Manager to maintain Company Quality System and ensure all maintenance approvals held by ASSB is valid at all time
• Monitor the completion of CARs and provides follow-up check to monitor compliance with recommended remedial action
• Generate/ evaluate root cause analysis, corrective/ preventive actions
• Ensure Company’s MPM, QAR and Forms Manual are updated as per requirement
• Quality monitoring and performing on-site audit to supplier and sub-contractor
• Conduct Company Authorization Examinations and regulatory trainings to employees
• Assist Product Quality as of when necessary
• Prepare monthly, weekly as well as technical investigation reports

Technical Documentation Control

• Maintain an effective and efficient administrative system for the control of documents and maintenance records
• Notify QAM, EM and engineers of receipt of new documents and revision of OEM Manuals (raise evaluation form)
• Upkeep and maintenance of Quality System Manual and Procedure
• Liaise closely with Line Controllers for the timely transfer of Routing Cards and ARCs to the Document Control Center

Main Responsibilities

• Responsible for Quality System/Technical Documentation Control/Product Quality related tasks
• Quality System related tasks consist of Internal Audit Compliance, Safety Management System, Maintenance of Documentation & Procedure, Company Authorization, Aviation Authority Regulatory Compliance & Customers Liaison and Vendor Management
• Technical Documentation related tasks include Administration Control of OEM Data & Access, Airworthiness Directive Updates, Quality Records (Regulatory/Company), Control of Standards and Control of Technical Publications (VRS, TO, Others)
• Product oriented related tasks includes Customer Complaint Management, Technical Investigation, Inspection oversight (Certifying Staff and Inspectors) (including Certifying Staff/Inspector Technical Training Requirements) and Implementation of Product Quality Requirements
• Performs Quality Assurance duties and functions of quality system/technical documentation control/product quality as outlined in sections below
• Perform any task as required by Quality Assurance Manager or any other person designated by him or her
• Comply and support Environmental Health & Safety policies, rules and regulations at all times

Specific Functions

Technical Documentation Control

• Maintain an effective and efficient administrative system for the control of documents and maintenance records
• Notify QAM, EM and engineers of receipt of new documents and revision of OEM Manuals (raise evaluation form)
• Upkeep and maintenance of Quality System Manual and Procedure
• Liaise closely with Line Controllers for the timely transfer of Routing Cards and ARCs to the Document Control Center

Product Quality (PQ)

• Provide quality oversight on Certifying Staff and Inspection related activities
• Assist in Maintenance Data (PI, EI, SI, TWI and Routers) review
• Perform audit, spot check and report non-compliances and deviations
• Monitor completion of SNCs/ investigation reports and provides follow-up check to monitor compliance with recommended remedial action
• Generate/ evaluate root cause analysis, corrective/ preventive actions
• Identify opportunities for quality system and quality process improvements to improve the quality of the end-product
• Evaluate and validate process validation protocols (such as FAI, NPI, Deviation Management, MMI, PCN, etc), reports, and results prepared by engineers to ensure compliance with quality standards and regulatory requirements
• Provide Expert Guidance: Act as a key resource in identifying gaps or inconsistencies in validation processes and recommend improvements to enhance quality outcomes
• Evaluate MSA studies conducted by engineering teams to ensure measurement systems are accurate, precise, and capable of supporting quality objectives
• Prepare monthly, weekly as well as technical investigation reports

• Deputies Section Manager during his/her absence
• Track and follow-up on actions plan and project assigned
• Project coordinator
• Generate daily, weekly and monthly reports and presentation if required
• Organize meeting and prepare materials required for the meeting
• Comply to and support Environmental Health & Safety policies, rules and regulations at all times

Project Support

• Participate in all process mapping sessions (As-Is and To-Be) conducted by both the internal process mapping team and vendor, ensuring awareness and understanding of the processes mapped. Contribute by providing input and feedback based on knowledge and experience to support the accuracy and practicality of the documented processes.
• Coordinate workshops, training, and testing activities across departments.
• Maintain project documentation, issue logs, and follow up on pending tasks.
• Prepare reports, user guides, and training materials for review
• Support data preparation, validation, and migration activities.

ERP Subject Matter Expert (SME) Role

• Develop in-depth knowledge of ERP system functionalities and modules relevant to ASSB.
• Act as a first-line subject matter support for Key Users once the system goes live, providing guidance and solutions when they encounter challenges, and escalating unresolved issues to the ERP Business Project Lead or vendor as needed.
• Assist in conducting training sessions and refreshers for Key Users.
• Help troubleshoot issues raised by Key Users, document resolutions, and ensure knowledge is shared back to the wider team.
• Work with departments to identify improvement opportunities in processes and ERP usage.

Change Management & User Adoption

• Support communication of ERP changes and ensure staff are aware of new processes.
• Encourage Key Users to champion ERP adoption by providing them with the necessary support and guidance.
• Collect feedback from Key Users to improve training and system usage post-implementation.

Continuous Improvement & Future Projects

• After go-live, serve as a functional reference point for ERP usage in daily operations.
• Participate in ongoing system enhancement projects, updates, or audits.
• Support other IT project management activities within the organization beyond ERP, including cross-departmental improvement initiatives, IT system implementations and support, or transformation projects as assigned.